Overview
The OTHM Level 3 in Business Management qualification will provide learners with the underpinning knowledge, understanding and skills associated with business activities. It will prompt research, investigation and review of aspects of business which include Business Communication, The Business Environment, People Management, Customer Service, Finance and Marketing.
Objective
The objective of the OTHM Level 3 Diploma in Business Management qualification is to provide learners with an in-depth understanding of the operations and structure of businesses.
Successful completion of the Level 3 Business Management provides learners with the opportunity to progress to employment and further study.
Course Structure
a. Course Outline
The course consists of 6 mandatory modules:
Unit 1 – Communication for Business
Unit 2 – The Business Environment
Unit 3 – People Management
Unit 4 – Customer Service
Unit 5 – Finance in Business
Unit 6 – Marketing
Module Outlines
Unit 1 Communication for Business
The aim of this unit is to provide learners with the fundamental and important skills required to communicate in a business environment. Learners will develop an awareness of different forms of communication – non-verbal, verbal, written and IT. This will enable learners to effectively communicate different messages by selecting the most efficient form of communication based on the situation and the message to be sent.
Unit 2 The Business Environment
The aim of this unit is to provide learners with an understanding of the concept of a business environment. Learners will develop an awareness of different types of business sectors and forms as well as different business functions. Additionally, learners will be able to gain an understanding of the internal and external environments of a business, where micro and macro-economic factors have a significant influence on business activity. This will enable learners to effectively assess a business’ internal and external environments.
Unit 3 People Management
The aim of this unit is to provide learners with the necessary knowledge and understanding to effectively lead and manage people in a business. Learners will develop an awareness of employee motivation, employee relations and performance management. This will help learners to understand what is required by leaders and managers to deliver and support effective employee engagement.
Unit 4 Customer Service
The aim of this unit is to provide learners with the knowledge and understanding required to operate in a customer service role. Learners will develop an awareness of customer service fundamentals before exploring types of customers and how a business can develop relationships with its customers. Building on an awareness of different interpersonal skills, the unit will also enable a learner to demonstrate they have the skills to work alone and in a team to provide high quality customer experiences.
Unit 5 Finance in Business
The aim of this unit is to provide learners with the fundamental knowledge required to record financial transactions and produce financial statements. Learners will develop an awareness of different finance and accounting techniques such as the double entry accounting system, budgeting and investment appraisal. This will enable learners to effectively record financial transactions and produce accounting statements.
Unit 6 Marketing
The aim of this unit is to provide learners with the marketing knowledge and techniques required to effectively engage in marketing activities. This will be supported by an awareness of key marketing and campaign principles which will provide the foundation for producing and presenting market research results and a marketing campaign. interact in markets nationally and internationally.
The delivery of modules is subject to change and may not follow the sequence as shown above.
b. Scope of Study
Principles, theories, cases studies, research work
c. Delivery Mode
Lectures, case studies, tutorials, seminars and workshops.
Duration of Course
Part-time: 6 Months
Manner in which Assessment will be Conducted
100% Course Work Assessment
Requirements for Graduation
Achieved a ‘Pass’ for all modules
Manner in which course will be Taught
Lectures, case studies, tutorials, seminars and workshops.
Requirements for Enrolment
Minimum entry age: 16 years old
Minimum academic requirements
Minimum 3 passes at GCE “O” Level or Completion of Secondary or High School or equivalent
For mature candidate who does not meet the above Minimum academic requirements, the candidate who is at least 21 years old with 3 years working experience may be considered subject to OTHM approval
Minimum Language Proficiency
Pass in English at C6 or better in GCE “O” Level or IELTS 6.0 or equivalent.